Shipping policy
Order Processing & Shipping Destinations
- Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Important: We are not currently accepting orders that will be shipped to addresses within the United States. Customers located in the US are welcome to shop, but all orders must be shipped to an international address.
Estimated Delivery
- For all international orders, please allow an estimated 7–30 business days for delivery. Actual delivery times may vary based on your destination, customs procedures, and the performance of the carrier.
- Once your order has been dispatched, you will receive an email confirmation that includes a tracking number and a link to monitor your shipment’s progress. (Please note that tracking information might take a few hours to update.)
Customs, Duties & Import Taxes
International shipments may be subject to customs processing, import duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.
Shipping Issues
- If your order is delayed beyond the estimated delivery window due to customs clearance or carrier issues, please contact our support team with your tracking details for assistance.
- If your package arrives damaged or is missing despite the tracking information indicating delivery, please document the issue with clear photographs and notify our support team within 7 days of receipt for further investigation.