Refund policy

Summary:

  • Returns Accepted for 30 Days: Eligible items may be returned within 30 days of the delivery date.
  • Customer Provides Return Shipping: All return shipping costs are the responsibility of the customer. This approach helps us keep our product prices lower.
  • Heavy Item Return Fee: For items weighing 3 kg (6.6 lbs) or more, a $100 return handling fee will be deducted from the refund to cover shipping and handling costs.
  • No Final Sale Items: Items designated as final sale at the time of purchase are not eligible for return.

Eligibility for Returns and Refunds

  • Eligible Items:
    We accept returns for items that arrive damaged, defective, or not as described. Items must be in their original, unused condition with all original packaging, tags, and accessories intact. Items that have been used or altered may not be eligible for return unless specifically stated at the time of purchase.
  • Exclusions:
    Final sale items, as clearly marked at the time of purchase, cannot be returned or exchanged.

Return Request Process

  1. Initiate a Return: Contact our customer support team within 30 days of receiving your order. Provide your order number, a detailed description of the issue, and any relevant supporting documentation (such as photographs).
  2. Return Authorization: Once your request is reviewed and approved, we will issue you a Return Authorization Number along with detailed instructions for returning the item.
  3. Refund Deductions: If the returned item weighs 3 kg (6.6 lbs) or more, the applicable $100 heavy item return fee will be deducted from the refund. If the returned item does not meet eligibility requirements, we reserve the right to issue a partial refund or reject the return.
  4. Preparing Your Return: Securely package the item in its original packaging including all accessories and documentation. We recommend using a trackable shipping method. Unauthorized or unapproved returns may be rejected.

Shipping Costs for Returns

The customer is responsible for covering all return shipping costs. We do not cover return shipping fees in order to help keep our overall prices lower.

Refund Process

  • Inspection:
    Upon receipt of your returned item, we will inspect it to verify the reported issue.
  • Approval & Processing:
    If your return is approved, we will process a refund or issue a replacement within 5–7 business days. The refund will be credited to the original payment method used for your purchase.
  • Partial Refunds:
    If the returned item does not meet our eligibility criteria, we reserve the right to issue a partial refund or reject the return altogether.

Final Sale Items

Items marked as final sale at the time of purchase are not eligible for return or refund.

Dispute Resolution

In the event of any disputes or issues regarding returns, damaged products, or shipping discrepancies, please provide all relevant order details and supporting documentation when contacting our support team. We will review each case on an individual basis and work toward an amicable resolution.

Contact Information

For any questions, concerns, or to initiate a return, please contact our customer support via:

  • Our Contact Page: Contact
  • Live Shopify Chat: Available Monday through Friday, from 8:00 AM to 5:00 PM MST.